Shipping & Deliveries

Av Comm offers a range of shipping options via Australia Post and DHL that are determined by your delivery address. The estimated delivery time will be shown at checkout when you enter your delivery address.

All orders received with a delivery address within Australia and its territories are considered domestic deliveries and will be shipped directly through Australia Post (unless you select DHL). The progress of most Australia Post domestic deliveries can be tracked via a tracking number and the Australia Post tracking website site. Each individual shipment tracking number will be emailed to the recipient by Av Comm upon the order being processed.

Av Comm is pleased to offer Australian customers the option of Regular Post Delivery or Express Post Delivery on all domestic orders. The delivery times are clearly stated at the time of ordering and Av Comm accepts no liability for the accuracy of Australia Post stated delivery times.

For all orders of in-stock items please allow for ~24-48 hours (business days) to process and dispatch your order. If you need prioritised dispatch please email or call our office.

During peak Christmas times, deliveries may take longer. Please note, on rare occasions customs agents may delay the delivery of some packages and cause a delivery delay for which Av Comm can take no responsibility.

SPECIAL REQUESTS

Av Comm can accept special delivery requirements for both domestic and international customers, arrangements for these should be made by email to info@avcomm.com.au

INTERNATIONAL ORDERS

All orders received with a delivery address outside of Australia and its territories will be considered international and will be shipped via DHL.  All international orders will not attract the Australian Goods and Services Tax (GST) of 10%.

New Zealand

Orders shipped to New Zealand for an amount more than of NZ$400 including shipping charges may incur GST, customs charges and duties. You should refer to the New Zealand Customs Service’s What’s My Duty? Estimator to calculate charges that may be due. It should be noted that separate orders placed on the same day may be subject to New Zealand GST, charges and duties.

These charges will be charged by the New Zealand Customs Service once the parcel reaches its destination port and must be paid by the recipient directly to the New Zealand Customs Service. These charges are the responsibility of the recipient and Av Comm will not reimburse customers for these import costs or provide a refund or credit for any order if a customer refuses to pay them.

Please see the NZ Customs Service’s Frequently Asked Questions for further information and What’s My Duty? Estimator to calculate charges that may be due.

Please note, on rare occasions customs agents may delay the delivery of some packages and cause a delivery delay that Av Comm takes no responsibility for.

Rest of the World

If an order is placed please allow at least 2-6 weeks for delivery. Please be aware that shipping restrictions apply for selected items where we are unable to provide the delivery service requirements. International customers will be responsible for any import duties, taxes or any other import related costs. These charges are the responsibility of the recipient and Av Comm will not reimburse customers for these import costs or provide a refund or credit for any order if a customer refuses to pay them.

Important : Our products are certified and tested to meet Australian standards and guidelines. The voltage in Australia is 240V AC, 50Hz while the USA is standard 110V, 60Hz. The products that are sold and information rendered to you is on the understanding that you have sole responsibility for determining the suitability of the products for the purposes for which you intend to use them. Av Comm takes no responsibility for change of mind.